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Cross-cultural Training for Aquatics & Recreation Facilities and Councils

Thu 20 Feb 2020 10:00 — 14:00

Event information

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In partnership with the Brotherhood of St Laurence, Aquatics & Recreation Victoria is hosting a Cross-Cultural Training Session to help Leisure Centre staff be more culturally inclusive of our multicultural customer base.

DATE: Monday 2 December, 10am- 2pm including lunch

LEARNING OUTCOMES: By the conclusion of training, participants’ expected learning outcomes are:

1. Gaining insights into elements of cultural difference by:

· Having a greater appreciation of how they may present in the leisure environment

· Recognise that not everyone is the same in our thinking, behaviour and perceptions

2. Gaining practical strategies which leave them:

· Feeling empowered to engage effectively with CALD customers and be aware of who these local communities from refugee and migrant backgrounds are;

· Recognising how to treat interactions as a learning opportunity

· With increased confidence to effectively engage with CALD customers and will see those occasions as opportunities to make a difference to those people

TOPIC	CONTENT / ACTIVITY
10am Setting the Scene Cultural Self Awareness	· Welcome, introductions & ice-breaker ACTIVITY: *Lost in Translation – Navigating Culture* · Cultural Contact and Context · Cultural Iceberg - understanding cultural difference *Activity in Pairs – Visible and invisible culture* · Cultural dimensions – a fear of and/or a lack of respect for authority, Individualism/ collectivism and more! *Activity in pairs & Group Discussion* *– Plotting Cultural dimensions* · Assumptions & Stereotypes · Cultural Bias
Cultural knowledge and frameworks 12pm -LUNCH Cross-Cultural Practice - 1-1 and Community Engagement	Foreign Concepts in the Leisure Environment · Swimming, water safety, sport and leisure · Cultural practices in the Leisure environment · Culturally Inclusive Spaces - Welcoming reception and centres · Asking for information and identification · Tips for Cross-Cultural Communication - Why do people say yes when they mean no? BREAK · Fostering understanding of the Centre’s rules that need to be abided by *Case Study: Role-play activity to develop strategies to put tips into action* · Conflict Resolution Tips to prevent escalation of tensions · Community Engagement with CALD Communities · Access & Equity - Is your Centre reflecting your local community? · Top 10 Newly arrived Refugee and Migrant Community Stats
Conclusion	· Opportunity for Q&A · Learnings to take back to your workplace / evaluation forms
2-2.30pm	NETWORKING TIME

TESTIMONIAL - “I found it surprisingly enjoyable and it taught me valuable skills I will definitely use it in my work, namely not using my assumptions, asking more questions and being conscious of my tone and how I speak to people”. - David, YMCA Moreland

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