- Become a member
- About About
- ARV Services ARV Services
- Membership/Sponsorship Membership/Sponsorship
- Events
- Jobs Jobs
- Contact
- ARV Industry Awards ARV Industry Awards
- Industry Hub Industry Hub
-
Resources
Resources
Resources Access & Inclusion Guide Environmental Sustainability Facility Management Health & Safety Key Research Managing Risks Policies Guidelines Legislation Standards Code of Practices / Regulations Resource Index COVID-19 Response Future-proofing the management of Victorian ARCs Creating LGBTQIA+ Safe Environments - Digital Resources
- Wellbeing Hub
Details
Managing Aggressive Behaviour in the Workplace
Thu 28 Oct 2021 11:00 — 12:00
Zoom
Event information
This event has passed.
Having Difficult Conversations – Managing Aggressive Behaviour in the Workplace
This training is intended for employees whose jobs require them to deal with unpredictable, challenging, and aggressive behaviour ranging from verbal abuse to physical threats. It is especially suited to front-line employees where customer service is a high priority. This workshop will enable you to understand the factors that may lead to the aggressive behaviours. It will outline appropriate de-escalation techniques
The workshop will cover:
- What is occupational violence?
- Develop an understanding of aggressive and violent behaviour and what causes it
- Learn about warning signs of aggressive behaviour
- De-escalation techniques
This Workshop Series is delivered through the Partners in Wellbeing Program.
